Shipping Policy

OVERVIEW

RoadBee has integrated one of the best Payment Gateway on our website (roadbee.in) for ease of secure and safe transactions for happy customers. Our Payment partners are well equipped with security standards to avoid any misconduct or spam.

Your shipping address, pincode will be verified with the database of RoadBee before you proceed to pay for your purchase. In case your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our shipping partner delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by RoadBee or its delivery partners, RoadBee will not be responsible for the non-delivery of the product.

In case you book multiple order for the Products in one transaction, RoadBee would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistical issues. If you purchase multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.

Shipping Partner
RoadBee has employed one of the best Shipping Service Aggregator for it's logistical needs, to give you a seamless online shopping experience for your motorcycling needs.

Cash on Delivery (COD) Terms
RoadBee provides Cash on Delivery (COD) as an extended service. Since this is an extended service, we follow rigorous steps to verify any fraudulent or forged order(s):

  1. Once the order(s) is placed, one of our RoadBee representatives will give you a call back to verify the shipping address, phone number and email id mentioned while placing the order(s).
  2. Once verified your order shall be processed and you shall be notified on your registered mobile no and email id.
  3. In case we are unable to contact you due to unavailability or mobile switched off, we will intimate you about the pending verification via sms or e-mail id to confirm the order(s).
  4. We will re-attempt 3 times to verify and if not verified, your order(s) shall be cancelled and you will intimated via email on your registered email id.
  5. On delivery, you need to pay the amount mentioned on invoice to the delivery executive. Please do not accept the delivery article if it is in tampered condition. In such cases, please call us immediately at +91 99878 44724 and don’t accept the article.
  6. In case of any quality concerns, you are eligible for a replacement if intimated within 7 days of receipt of article.

Shipping Charges
RoadBee provides free delivery on all products if the order amount exceeds a certain limit, which can vary from time to time. If any shipping charges are applicable, it is clearly mentioned and added to the amount payable at the the time of checkout. In case there is any octroi charge, the same has to be bear by customer. Some remote areas of India might attract more shipping charges due to several factors.

Delivery Time
RoadBee strives to minimize the delivery time as far as possible. Generally, the orders are dispatched within 48 hours. We keep you informed through email and SMS about the order status along with an online tracking URL available right from the time the order is dispatched. In Festive occasions or heavy load identified by shipping carrier, we commit to deliver in 7-10 working days.

In special or rare scenarios where there is a delay beyond RoadBee’s control, RoadBee assures to co-ordinate with shipping vendor and deliver as soon as possible. RoadBee would request customer(s) to support us in such cases as sometimes we do face delivery challenges due to Address issues/Natural Disaster etc.

"In case of any express delivery request by you, additional charges will be applicable."

"With every order, you will receive an email containing the details of the order placed by you. Once we ship the product(s), you will receive another email containing the shipping details."

Taxes or Hidden Charges?
There are no extra taxes, hidden costs. The price mentioned on the website is the final price. Our prices are all inclusive of taxes. In case their is any octroi charge, the same has to be bear by customer.

Amendments
RoadBee may amend this Payments & Shipping Policy at any time by posting a revised version on the Website. The revised version will be effective at the time RoadBee posts it on the Website. You are advised to regularly check for any amendments or updates to the Payments & Shipping Policy.