Terms of Use

USER AGREEMENT

Welcome to roadbee.in. RoadBee, the website owner including its subsidiaries and affiliates ("RoadBee" or "we" or "us" or "our") provides its website and related services ("Site") to any visitor ("user") (hereinafter referred to as "you" or "your" hereinafter) to the website subject to the following user agreement ("Agreement"). If you do not agree with any of the terms and conditions contained in this Agreement, please do not access or use this Site or RoadBee Mobile Application or any information contained on this Site. Use of this Site or RoadBee Mobile Application by you shall be deemed to be your consent to abide by each of the terms set forth below. If you have any questions about the Agreement, you may contact us at (email address may be provided for posting queries).

1. User Account, Password, and Security
You will receive a password and user account upon completing the registration formalities. You shall be responsible for maintaining the confidentiality of the password and user account including all activities that may occur under the said user account. You agree to
(a) immediately notify RoadBee of any unauthorized use of your password or account or any other breach of security, and
(b) ensure that you exit from your account at the end of each session.

2. Terms of use
These terms and conditions govern your access and use of this Site or RoadBee Mobile Application. By accessing or using this Site or RoadBee Mobile Application you agree to be bound by these terms and conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site or RoadBee Mobile Application.

RoadBee reserves the right to make changes to this Site or RoadBee Mobile Application and to the terms and conditions at any time without prior notice. You should review this Agreement each time you access this Site or RoadBee Mobile Application.

3. Copyright in material
Our Site contains graphics, photographs, images, document layouts, artwork, text, fonts, music, software tools, and other information relevant for undertaking the transaction ("Content"). All Content is protected under applicable copyright, trademarks and other proprietary rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. RoadBee reserves the right to add to, delete from, or modify any part of the Content at any time without prior notice.

4. Site and product use
You are granted permission to access and use this Site or RoadBee Mobile Application and its Content for the sole purpose of viewing, and ordering products solely through RoadBee. RoadBee may terminate its service to users if found to be using RoadBee to engage in undesirable activities. By placing an order on this Site or RoadBee Mobile Application, you warrant that you have all necessary permissions, right and authority to place the order. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

5. Purchases
You represent and warrant that if you are purchasing something from us, that
(i) any credit information you supply is true and complete;
(ii) charges incurred by you will be honored by your credit card company.

6. Refund Policy
At RoadBee, we aim to provide premium users with enhanced features and services. However, we understand that there may be situations where you seek a refund for your subscription. Below are the terms governing refunds for RoadBee Premium subscriptions.

Eligibility for Refunds:

  • Accidental Purchases:
    1. If a subscription is purchased by mistake, a refund request can be initiated within 48 hours of the transaction.
    2. The subscription must not have been actively used, as determined by the access to premium features during the refund period.
  • Dissatisfaction with the Service:
    1. A refund request is submitted within 7 days of purchase for subscriptions longer than a month (e.g., quarterly, yearly, lifetime).
    2. The user provides specific reasons for dissatisfaction, allowing us to improve the service.
    3. Note: Monthly subscriptions are not refundable once the premium features have been accessed.
  • Technical Issues:
    1. If technical problems prevent you from using premium features, and we are unable to resolve the issue within 7 business days, you may request a prorated refund based on the duration of the subscription already consumed.
Non-Refundable Cases:
  • Post-Cooling-Off Period:
    1. Subscriptions canceled after the 7-day cooling-off period are non-refundable.
  • Feature Utilization:
    1. If a user has availed any premium features (e.g., discounts on rides, premium analytics), the subscription fee is non-refundable.
  • Change of Mind:
    1. Refunds are not issued for change-of-mind cancellations after the cooling-off period.
  • Violation of Terms:
    1. Users found violating RoadBee's terms of service will forfeit their eligibility for refunds.
Refund Process:
  • Request Submission:
    1. Users must contact RoadBee Support through the app or email at hXWeHMlK3pKD@RQrR2oTBa7LdAHb1Pe59eBU.86iS7n3V with their subscription details and the reason for the refund request.
  • Verification and Processing:
    1. RoadBee will review refund requests and respond within 3-5 business days. Approved refunds will be processed within 7-10 business days.
  • Prorated Refunds:
    1. If eligible, prorated refunds will be calculated based on the remaining unused period of the subscription.
Additional Notes:
  • RoadBee reserves the right to approve or decline refund requests at its discretion.
  • Frequent refund requests or patterns of misuse may result in account restrictions.

7. Privacy Policy
Your privacy is very important to RoadBee. Users of this Site or RoadBee Mobile Application should refer to our Privacy Policy ("Privacy Policy") for information about how RoadBee collects and uses personal information. By accepting this Agreement you expressly consent to RoadBee’s disclosure and use of your personal information as described in the Privacy Policy.

8. Disclaimer of warranty
You acknowledge that operation of this Site or RoadBee Mobile Application may not be uninterrupted or error free. Further, RoadBee shall not be held responsible for non-availability of this Site or RoadBee Mobile Application during periodic maintenance operations or any unplanned suspension of access to this Site or RoadBee Mobile Application that may occur due to technical reasons or for any reason beyond RoadBee’s control.

GPS-based Stats Disclaimer
RoadBee uses your phone’s GPS (Global Positioning System) services. While we strive to offer accurate and reliable location-based services, it’s essential to understand and acknowledge certain factors that may affect the performance of GPS. These factors can have a negative effect on the statistics shown in the RoadBee Mobile Application or this Site.
  • Satellite Signal Reception:
    GPS functionality relies on signals from satellites orbiting the Earth. Signal reception may be affected by obstacles such as tall buildings, dense foliage, and natural terrain, leading to inaccuracies or loss of signal.
  • Environmental Conditions:
    Adverse weather conditions, solar flares, and electromagnetic interference can impact GPS accuracy. Users are advised to exercise caution in challenging environmental conditions.
  • Device Limitations:
    The accuracy of GPS readings is also dependent on the capabilities of the GPS-enabled device used. Older devices or those with outdated software may experience reduced performance.
  • Software and Firmware Updates:
    Keeping GPS-enabled devices up to date with the latest software and firmware updates is crucial for optimal performance. Users are encouraged to regularly check for and install updates provided by the device manufacturer.
  • User Responsibility:
    Users are responsible for using GPS information prudently and should not solely rely on it for critical decisions. Always consider additional sources of information and exercise caution, especially in situations where accuracy is crucial.

Limitation of Liability: RoadBee shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our app, including but not limited to inaccuracies in location data.

Contact Information: For questions, concerns, or assistance related to our app, please contact our customer support team at hEDeFHlEGpXV@92r68o1QaM5dKQbDYeA7e73.29i97nX9

By using RoadBee’s services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this disclaimer.

9. Limitation of liability
In no event shall RoadBee be liable or responsible for any damages or consequences arising out of or from your inappropriate or unauthorized use of this Site or RoadBee Mobile Application or its Content.

10. Site-feedback / comment / blogs
Any feedback, comment, blogs etc. provided by the user and received by RoadBee shall constitute non-confidential information. By submitting any such information to RoadBee, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that RoadBee shall be free to use such information on an unrestricted basis.

11. Termination
You agree that RoadBee may suspend, terminate or remove your password, account, material you may have contributed (or any part thereof) or use of this Site or RoadBee Mobile Application or any service if it believes, in its sole and absolute discretion that you have breached any of the term and conditions of this Agreement.

12. Acceptance of agreement
The user hereby confirms its acceptance to the terms and conditions hereof, and confirms that he/she has read and fully understands the privacy policy and terms of services of RoadBee in respect of this Site or RoadBee Mobile Application.